Privacy Policy

We are Funclub and this Privacy Policy explains how we collect, use and protect your personal information when you use our site. The page sets out the categories of data we gather, why we process it, the safeguards in place, and the choices available to you. Read this policy to understand how account data, device and transaction records, and communication preferences are handled, and how you can exercise control over your information. Contact our support team for specific requests or clarification.

Data we collect

Personal data: name, date of birth, contact details, address and identity documents when required for verification. Technical data: IP address, device type, browser, and connection logs. Transactional data: deposit and withdrawal records, payment method details and wagering history. Preference data: communication preferences and marketing opt-ins. We also collect minimal behavioural data to operate account functions and detect misuse.

How information is used

Account setup and identity checks. Process deposits and withdrawals. Verify age and eligibility. Prevent fraud and detect suspicious activity. Handle customer support enquiries. Send service messages about your account and security. Administer bonuses and play history where applicable. Meet legal and regulatory obligations. Use aggregated data for reporting and service maintenance.

Data protection and security

Access to personal data is limited to authorised staff and contracted service providers. We use standard encryption for data in transit and store sensitive records with restricted access. Routine access controls and periodic reviews are applied. Where third parties process data on our behalf they are bound by contract to protect it. Incident procedures are in place to respond to data breaches.

Storage and retention

Data is retained only for as long as necessary to fulfil the purposes described and to meet legal obligations. Account closure, unresolved queries and financial records may require longer retention. Where possible we anonymise or securely delete records once retention periods end.

Cookies and tracking technologies

Cookies and similar technologies are used for essential site functions, authentication, performance monitoring and analytics. Third-party cookies may be used for basic analytics and fraud prevention. You can manage cookie preferences in your browser or via the site cookie settings. Disabling non-essential cookies may affect some features.

User rights

You have the right to request access to your personal data, correct inaccurate information, request deletion or restriction of processing, and obtain a copy in a portable format where applicable. You may also object to certain processing activities. Requests are handled following identification checks to protect account security.

Data sharing and third parties

We share data with payment processors, verification providers, game and platform partners, analytics vendors and legal authorities when required. Third parties act under contract and are permitted to process data only to provide the contracted service. Cross-border transfers may occur and are protected by appropriate safeguards.

Updates to this policy

Privacy terms may change. Material changes will be notified via the site or by email where appropriate. Review this policy regularly for updates. For questions or requests contact our support team through the site support channels